12gb Privacy Policy — How Your Data Stays Protected
Last Updated: January 2025
1. Introduction
12gb places the highest priority on protecting the privacy of platform users, and this policy clearly explains how your personal information is managed. This privacy policy has been formulated in accordance with applicable data protection laws in Bangladesh and international standards. When you use the 12gb website or mobile platform, you are considered to have accepted the terms of this policy. We believe that transparency and trustworthiness are the foundation of a healthy user-platform relationship. If any changes are made to this policy, we will notify you in a timely manner and the date of the update will be noted at the top of the page.
2. Information We Collect
During account registration, we collect your name, email address, mobile number, date of birth, and residential address. A copy of your national ID card or passport may be requested for identity verification, and it is stored using fully secure methods. For financial transactions, payment method details (such as mobile banking numbers) are collected, however full card numbers or PINs are never stored. While you use the platform, your device type, browser information, IP address, and login time are recorded automatically. This technical information is used to ensure platform security and improve service quality.
- Name, Email, Mobile Number & Date of Birth
- Identity Verification Documents (NID / Passport)
- Payment Method Details (Mobile Banking)
- Device Information, IP Address & Login Logs
- Activity History on Platform
3. How Information Is Used
Collected information is primarily used to manage your account, process transactions, and provide customer service. Your information is analyzed for identity verification and fraud prevention, which ensures the overall security of the platform. Information may be used to personalize your gaming experience and inform you of relevant offers or updates, but only with your consent. Under the responsible gaming policy, information is analyzed to detect unusual activity and provide assistance when needed. Information may also be used to fulfill legal obligations and meet the requirements of regulatory bodies.
4. Sharing Information with Third Parties
12gb never sells or rents your personal information to third parties for commercial purposes. Limited information may be shared with trusted payment gateway partners for payment processing, and they are equally bound to uphold the same privacy standards. In response to lawful requests from law enforcement agencies or regulatory authorities, information may be provided in accordance with applicable law. Technology service providers (such as cloud hosting or cybersecurity firms) may have limited access to data, but they operate under strict confidentiality agreements. Before sharing information with any third party, we ensure they are capable of protecting your data.
5. Data Protection Methods
12gb uses industry-standard SSL encryption and secure server infrastructure to protect your data. Sensitive information such as passwords and payment details is always stored in encrypted form, and no staff member can view this information directly. Regular security audits and vulnerability assessments keep the platform's security measures up to date. A 24/7 monitoring system is active to detect unauthorized access, and any suspicious activity is investigated immediately. However, no transmission of data over the internet is entirely risk-free, so you are also responsible for keeping your account password confidential.
6. Cookies & Tracking
The 12gb platform uses cookies to enhance your browsing experience, remembering your login state and saving your preferences. Essential cookies are indispensable for the platform's core functionality, and disabling them may cause some services to not work properly. Analytical cookies help us understand how users are using the platform, which assists in improving service quality. You can control or delete cookies at any time from your browser settings. Third-party advertising or tracking cookies are not used on the 12gb platform.
7. Your Data Rights
You have several important rights regarding your personal information, which 12gb fully respects. You may request a copy of your stored data at any time, and we will provide it within a reasonable timeframe. You have the right to request corrections to inaccurate or incomplete information, and such requests will be processed on a priority basis. In certain circumstances you may request deletion of your data, though some information may need to be retained for a specified period due to legal obligations. The option to opt out of marketing communications is always available to you.
8. Privacy Contact
For any questions, complaints, or requests to exercise your data rights regarding the privacy policy, please contact our support team. Our dedicated privacy team will review your request and aim to respond within 7 business days. Complex requests may take a little longer, but we will always keep you updated on the progress. Data-related requests will only be processed after your identity has been verified, which is necessary to protect your own information. Contact address: [email protected]
Have More Questions?
If you have any questions about the privacy policy or the protection of your data, visit our FAQ page or contact support directly. 12gb is always here for you.